3.Troubleshooting
36
Code Meaning Suggested Cause/Action
15-
17
Receive Timeout
• May occur during manual receiving only because the
network is not operating correctly.
15-
18
Incomplete Mail Received
• Only one portion of the mail was received.
15-
31
Final Destination for Transfer Request
Reception Format Error
• The format of the final destination for the transfer
request was incorrect.
15-
39
Send/Delivery Destination Error The transmission cannot be delivered to the final
destination:
• Destination file format is incorrect.
• Could not create the destination for the file
transmission.
15-
41
SMTP Receive Error
• Reception rejected because the transaction exceeded
the limit for the “Auth. E-mail RX” setting.
15-
42
Off Ramp Gateway Error
• The delivery destination address was specified with
Off Ramp Gateway OFF.
15-
43
Address Format Error
• Format error in the address of the Off Ramp Gateway.
15-
44
Addresses Over
• The number of addresses for the Off Ramp Gateway
exceeded the limit of 30.
15-
61
Attachment File Format Error
• The attached file is not TIFF format.
15-
62
TIFF File Compatibility Error Could not receive transmission due to:
• Resolution error
• Image of resolution greater than 200 dpi without
extended memory.
• Resolution is not supported.
• Page size error
• The page size was larger than A3.
• Compression error
• File was compressed with other than MH, MR, or
MMR.
15-
63
TIFF Parameter Error The TIFF file sent as the attachment could not be received
because the TIFF header is incorrect:
• The TIFF file attachment is a type not supported.
• The TIFF file attachment is corrupted.
• Software error.
15-
64
TIFF Decompression Error The file received as an attachment caused the TIFF
decompression error:
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