3.Troubleshooting
35
Code Meaning Suggested Cause/Action
correct.
Ask an administrator of the direct SMTP server in which
the data is supposed to be transferred.
• Check if the destination SMTP server works
normally.
• Check if the settings of the destination SMTP server
are correct.
15-
01
POP3/IMAP4 Server Not Registered
• At startup, the system detected that the IP address of
the POP3/IMAP4 server has not been registered in the
machine.
15-
02
POP3/IMAP4 Mail Account Information
Not Registered
• The POP3/IMAP4 mail account has not been
registered.
15-
03
Mail Address Not Registered
• The mail address has not been registered.
15-
10
DCS Mail Receive Error
• Error other than 15-11 to 15-18.
15-
11
Connection Error The DNS or POP3/IMAP4 server could not be found:
• The IP address for DNS or POP3/IMAP4 server is not
stored in the machine.
• The DNS IP address is not registered.
• Network not operating correctly.
15-
12
Authorization Error POP3/IMAP4 send authorization failed:
• Incorrect IFAX user name or password.
• Access was attempted by another device, such as the
PC.
• POP3/IMAP4 settings incorrect.
15-
13
Receive Buffer Full
• Occurs only during manual reception. Transmission
cannot be received due to insufficient buffer space.
The buffer is being used for mail send or Scan-to-
Email.
15-
14
Mail Header Format Error
• The mail header is not standard format. For example,
the Date line description is incorrect.
15-
15
Mail Divide Error
• The e-mail is not in standard format. There is no
boundary between parts of the e-mail, including the
header.
15-
16
Mail Size Receive Error
• The mail cannot be received because it is too large.
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