SC8xx: Overall System
491
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
• Data Overwrite Security option SD card has been removed.
• If the SD card is broken, prepare a new Data Overwrite Security option SD card and
replace the NVRAM.
• If the SD card has been removed, turn the main power off and reinstall a working Data
Overwrite Security option SD card.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-00 D TPM authentication error
TPM electronic recognition failure
• Update of system module attempted without correct update path
• USB flash memory not operating correctly
Replace the controller board.
Trusted Platform Module
• In computing, Trusted Platform Module (TPM) is both the name of a published specification detailing a
secure crypto processor that can store cryptographic keys that protect information, as well as the general
name of implementations of that specification often called the "TPM chip" or "TPM Security Device" (as
designated in certain Dell BIOS settings).
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-01 D USB flash error
There is a problem in the file system of the USB flash memory.
USB Flash system files corrupted
Replace the controller board.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-02 D TPM error
An error occurred in either TPM or the TPM driver
TPM not operating correctly
Replace the controller board.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
SC878-03 D TCSD error
An error occurred in the TPM software stack.
• TPM, TPM software cannot start
• A file required by TPM is missing
Replace the controller board.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
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