Technical Bulletin PAGE: 1/4
Model: Aries-P1.5/C1.5 Date: 21-Oct-11 No.: RM077046
Subject: Guide Attachment to Prevent Purge Tray Jams Prepared by: J. Kobayashi
From: 1st Tech Service Sect., PP Tech Service Dept.
Classification:
Troubleshooting
Mechanical
Paper path
Part information
Electrical
Transmit/receive
Action required
Service manual revision
Retrofit information
Product Safety Other ( ) Tier 2
Symptom
Jam042 (Duplex Transport Sensor 1: Late) could occur when feeding paper of 13x19 in
size and approximately 250gsm in thickness.
Cause
The trailing edge of the sheet gets caught in the gap between the plate and the cooling
duct during switchback operation.
Solution
Check the purge tray if the following part is attached. If not, procure the part and attach it
to cover the gap.
Part Number Description
GM0774927 GUIDE:LOWER:DUCT
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