Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
185
Message
Causes
Solutions
Scan (USB)
Disconnected
The USB cable was
disconnected while scanning
from a computer.
Reconnect the USB cable properly, and
then try the operation again.
Server Connection Failed
A scanned file could not be
sent because the destination
could not be reached.
Confirm that the destination is
registered correctly, and then try the
operation again.
Server Response Error
An error occurred in
communication with the server
before beginning transmission.
Confirm that the destination is
registered correctly, and then try the
operation again.
If the problem could not be solved,
contact the network administrator.
SCXXX
A fatal hardware error has
occurred, and the machine
cannot function.
Refer to "Service Call".
Service call - X
Set Correct Paper
The tray selected in [Select
Paper Tray] under [Fax
Features] does not contain A4,
Letter, or Legal size paper.
While the message is displayed, press
[Set Size]. A menu for changing the
paper size in the current tray appears.
Load A4/Letter/ Legal size paper in the
tray, and then select the corresponding
paper size.
Note that the paper size setting for the
tray under system settings will be
changed.
Set Original to ADF
Cannot use exposure
glass with set. in [Scan
Size].
Scanning could not be
performed because the
originals were not placed in
the ADF, even though the
machine is set to scan
originals larger than A4/Letter
size.
 Use the ADF, even when scanning
A4/Letter or smaller size originals.
 If you need to use the exposure
glass, set A4/Letter or smaller size
in [Scan Size] under [Scan
Settings], and then try again.
Sort Copy was Cancelled
The machine's memory
reached capacity while
originals were being scanned
from the ADF to perform sort
copying.
Press [Exit] to print the originals that
were successfully scanned into
memory. Then, copy again the originals
left in the ADF.
TX Communicarion Error
A transmission error occurred,
and the fax could not be
transmitted correctly.
If the [Auto Redial] setting is enabled,
the machine will redial the number and
try again. If all attempts fail, or if the

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm