ROCAMED MH01 - Customer Service; Manufacturer Warranty and Responsibility; Repair and Modifications of the Device

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NOTE-MH01-EN rev05
9 CUSTOMER SERVICE
9.1 Manufacturer warranty and responsibility
The Manufacturer will disclaim any responsibility about a misuse of the system.
The Manufacturer shall not be held responsible for any damage or failure deriving from a wrong
use of the device.
A correct use consists in:
- following the instructions described in this manual
- following a proper maintenance program for the system.
- complying with national and international safety standards.
MH01 is warranted against any defects in material and workmanship for a period of one (1) full
year from its delivery.
Repairs necessary as a result of natural disasters, accidents, electrical system faults, negligence,
improper use or misuse of the appliance, or servicing or repairs carried out by persons not
authorized by Manufacturer are not covered by warranty.
Manufacturer staff must be allowed free access to the appliance.
Any repairs which cannot be carried out on site will be effected in our labs.
Warranty and responsibility of the Manufacturer will also expire for any of these reasons:
- Use of the device not conforming to the procedures and instructions reported in the user
manual.
- Incorrect installation and maintenance.
- Use of the faulty safety system, not correctly installed or damaged.
- Unfulfilling of the instruction of this manual concerning: transportation, storage,
installation, and maintenance.
- Arbitrary alteration of the device.
- Incorrect reparations.
- Accident caused by external element.
In no case the customer can be entitled to claim compensation for any damage resulting from
the machine being out of operation.
On demand, the manufacturer will provide all technical information including electrical
drawings, components list and suggested applications protocols.
9.2 Repair and modifications of the device
- Only authorized service personnel can execute repairing and maintenance.
- It is recommended to follows the standard maintenance program.
- It is recommended to replace all the damaged components.
- Use only original spare parts.
- Constructive modifications are not permitted.