24
Member of Exel group
DRT582165110
A - 2023/03
1.7. Warranty
Sames provides a contractual warranty for a period of twelve (12) months from the date of delivery to the to the
customer, provided that the conditions of use indicated in this technical manual are respected.
In order to be implemented, the warranty request must precisely define in writing the malfunction in question, must
be accompanied by the defective material and/or component and must be informed of the conditions of the equip-
ment purchased by the customer from Sames.
Sames will only accept or reject the implementation of the warranty after analysis of the defective material.
The warranty granted by Sames is limited to the replacement of the material in its entirety or the partial replacement
of the defective component.
Sames will only cover the cost of the parts needed to replace the defective equipment.
No warranty will be given by Sames:
• For defects and deterioration resulting from abnormal storage and/or conservation conditions at the client's
premises or for maintenance or use of the Equipment that does not comply with the rules of the trade or that
does not respect the prescriptions of this technical manual given to the client by Sames,
• For defects and damage resulting from replacement parts not approved by Sames or which have been
modified by the customer,
• For all damages resulting from negligence or lack of supervision.
From the customer:
• In case of normal wear and tear of the Equipment and/or its components.
• In case of deterioration or accident due to defective and/or abnormal use of the product.
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