Problem Cause and corrective measure
The ClusterController does not send
any data to SunnyPortal.
The data transmission is incorrectly configured.
Corrective measures:
• If the ClusterController is not yet registered in
SunnyPortal, register the ClusterController in
SunnyPortal (see Section11.1, page56).
• Test the connection to SunnyPortal (see
Section11.5, page58).
• Check the settings for SunnyPortal (see Section11,
page56).
An error has occurred in the LAN.
Corrective measures:
• Check whether the network settings of the individual
network components are correct. Adapt the network
settings if required.
• Check whether the network components are
defective or damaged. Replace defective or
damaged network components.
After replacement of the ClusterCon-
troller, two systems with the same sys-
tem name appear in SunnyPortal.
The system has been registered twice in SunnyPortal. The
new ClusterController logs into SunnyPortal with a new
system identifier. SunnyPortal creates a new system for
this system identifier, even if you have given the system the
same name.
Corrective measures:
• Assign the system identifier of the old system to the
replacement device (see Section11.6, page59).
• In the replacement device, enter the e-mail address of
a user who has administrator rights for the system in
SunnyPortal.
• In SunnyPortal, delete the new system created by the
replacement device.
18.3 Restarting the ClusterController via the User Interface
1. Log into the ClusterController as Installer.
2. Select the ClusterController in the system tree and select the menu Settings in the device
menu.
3. Select the parameter group Device > System.
4. In the field Initiate device restart, select [Execute].
☑ The ClusterController is restarted. The start-up procedure can take up to two minutes.
18 Troubleshooting
SMA Solar Technology AG
User ManualClusterController-BA-en-15108
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