SMA SUNNY WEBBOX User Manual

Troubleshooting SMA Solar Technology AG
84 SWebBox-BEN111033 User Manual
Events in the event
report do not appear in
the language you
selected.
The text messages for events in
the connected device are not in
the language you selected.
none
After a Sunny WebBox
is replaced, Sunny
Portal contains two
plants with the same
name.
A Sunny WebBox that is
supplied as a replacement
device logs into Sunny Portal
with a new plant identifier.
Sunny Portal creates a new plant
for this plant ID, even if you gave
the plant the same name.
Assign the plant identifier of the old
system to the replacement device (see
section 9.2.3"Adjusting the Plant ID for
Sunny Portal" (page52)).
In the replacement device, enter the e-
mail address of a user who has Sunny
Portal administrator rights to the plant.
In Sunny Portal, delete the new plant the
replacement device created.
Sunny WebBox unable
to detect an inserted SD
card.
External storage is disabled in
the Sunny WebBox settings.
Enable external storage in the Sunny
WebBox settings (see section
9.6"Storing Recorded Data on an SD
Card" (page57)).
The SD card is not formatted
with the FAT32 file system.
Format the SD card with the FAT32 file
system.
The Sunny WebBox does not
support SD cards with storage
capacities of over 2 GB or
SDHC cards.
Use SD cards with less than 2 GB of
storage capacity.
The SD card is not compatible
with the Sunny WebBox.
Use one of the SD cards supplied by
SMA. Compatibility with all SD cards
available on the market cannot be
guaranteed.
The "SMACOM" LED
glows red.
More than one master is
connected on the RS485
communication bus. On a
communication bus, a master
can access the shared
communication bus at any time.
It does not have to take other
devices into consideration. If
more than one master is
connected to the communication
bus, the devices will block each
other.
Make sure that no more than one master
is connected to the RS485
communication bus. SMA devices which
can be connected to a communication
bus as a master include the Sunny
WebBox and Sunny Boy Control.
The "SYSTEM" LED
glows red.
The operating system of the
Sunny WebBox is damaged.
Contact the SMA Serviceline.
Problem Cause Rectification

SMA SUNNY WEBBOX Specifications

General

Brand	SMA
Model	SUNNY WEBBOX
Category	Measuring Instruments
Language	English