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Chapter
3
Connecting
computers
and
other
devices
smarttech.com/kb/171744
34
l
HDMI
Connector
Standard
Connection
type
Cable
HDMI
HDMI
2.0
Video/audio
Premium
High
Speed
HDMI
(18
Gbps)
Touch
input
USB
2.0
Type-B
Touch
High
Speed
USB
2.0
33
35
Table of Contents
Main Page
Table of Contents
6
Default Chapter
3
Important Information
3
Table of Contents
6
Chapter 1 Welcome
8
About this Guide
8
About the Display
10
Identifying Your Specific Model
13
Accessories
14
More Information
15
Chapter 2 Installing the Display
16
Moving the Display to the Installation Site
16
Accommodating Doorways, Hallways, and Elevators
17
Using Transportation Aides
17
Dealing with Cracked, Chipped, or Shattered Glass
18
Installing the Display on a Wall
18
Saving the Original Packaging
18
Choosing a Location
19
Assessing the Wall
21
Choosing a Height
21
Mounting the Display
22
Selecting a Wall Mount
22
Selecting Mounting Hardware
22
Configuring Network Settings
23
Connecting to a Network
23
Installing the Display on a Stand
23
Using a Third-Party Stand
23
Using SMART Mobile Stands
23
Connecting to a Network
24
Connecting Power and Turning on the Display for the First Time
26
Configuring the Display's Network Settings
28
Chapter 3 Connecting Computers and Other Devices
31
Installing SMART Software
31
Connecting Room Computers and Guest Laptops
32
Viewing a Connected Computer or Other Device's Input
38
Setting a Connected Computer's Resolution and Refresh Rate
39
Using Recommended Cables
40
Connecting a SMART OPS PC Module
41
Sharing USB Type-B Receptacles
41
Connecting Other Devices
42
Connecting USB Drives and Other Peripherals
42
Connecting an External Audio System
43
Connecting an External Display
43
Connecting Analog Video Inputs and Outputs
46
Connecting Room Control Systems
48
Connector Diagrams
50
Side and Bottom Connector Panels
50
Front Connector Panel
52
Chapter 4 Maintaining the Display
54
Default Chapter
54
Turning the Display on or off
54
Checking the Display Installation
56
Cleaning and Maintaining the Display
56
Cleaning the Screen
56
Cleaning the Touch Sensors
56
Maintaining Ventilation
57
Preventing Condensation
57
Removing and Transporting the Display
58
Replacing the Pens
58
Applying a Firmware Update
59
Updating System Firmware
59
Updating System Firmware Manually
60
Chapter 5 Troubleshooting the Display
61
Resolving General Issues
61
The Display Isn't Turning on
62
The Display Is Turning off When It Shouldn't
63
The Screen Is Blank or There's a Problem with the Image on the Screen
63
There's no Sound or There's a Problem with the Sound
65
Touch Isn't Working as Expected
66
The Pens Aren't Working as Expected
67
SMART Software on Connected Computers Isn't Working as Expected
68
The SMART OPS PC Module Isn't Working as Expected
68
Contacting Your Reseller for Additional Support
69
Chapter 6 Troubleshooting Tools and Apps
70
Resolving Issues with Whiteboard
70
Resolving Issues with Browser
71
Resolving Issues with Eshare
71
Resolving Issues with Imirror
72
Resolving Issues with File Manager
73
Appendix A Adjusting Display Settings
74
Accessing the Display's Settings
74
Exiting the Display's Settings
75
Network Settings
75
Date, Time, Location, and Language Settings
78
System Settings and Apps
79
Lock Control
81
About
82
Power Settings
82
Appendix B Adjusting Source, Image Mode, Audio Mode, and Menu Settings
84
Opening the Display's Source, Image Mode, Audio Mode and Menu Settings
84
Exiting the Display's Source, Image Mode, Audio Mode, and Menu Settings
84
Source Settings
85
Image, Audio, and Menu Setting
86
Appendix C Managing the Display Using Rs-232
89
Appendix C Managing the Display Using
90
Enabling Room Control on the Display
90
Configuring the Computer's Serial Interface Settings
90
Commands and Responses
91
Power States
93
Commands
94
Appendix D Enrolling the Display in SMART Remote Management
96
Appendix E Disabling the Embedded os and Other Inputs
97
Opening the Display's Source, Image Mode, Audio Mode, and Menu Settings
97
Disabling the Embedded os
97
Disabling Other Inputs
98
Certification and Compliance
99
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