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All new systems include a 13 month warranty which commences on the date of shipment. This warranty provides:
• Technical support – phone, fax and e-mail – via your local distributor or office during normal business hours and
via a pager service out of hours.
• Supply of exchange parts*
• Service engineer visits (note that travel and subsistence costs are not covered by the warranty).
• Maintenance software upgrades.
* It is not anticipated that a visit from an SSL engineer will be necessary in the majority of cases where a replacement part
is required. Console sub-assemblies are designed to be easily removable to simplify replacement.
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The standard warranty period may optionally be extended up to a maximum of 5 years. Three levels of extended cover
can be specified: ‘Out-of-hours Pager Support’, ‘Parts supply’ and ‘Parts and Labour’. In each case the travel and subsistence
costs are not included.
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