Maintenance & Repair Routine Maintenance
DOC-001-11001 (Rev. 006)
49 DNX Quick Install & Setup Guide
Maintenance & Repair
Routine Maintenance
Periodic maintenance consists of cleaning the unit as necessary with a moist, lint-free cloth. Do
not use solvents.
Equipment Repair and Return
Sycamore Networks offers Repair and Replacement services to minimize your downtime due to
equipment malfunction. If advice or assistance is required, contact the Sycamore Networks
Technical Assistance Center (TAC) at 1-877-526-2321. Repair/Replacement will be performed
in accordance with the Limited Warranty statement on the Sycamore Networks website.
If the unit has been found defective or in need of repair, Sycamore Networks will issue an RMA
(Return Material Authorization) number. You can also complete the Repair/Replacement Card
included with your unit and ship the defective equipment with the card enclosed in the package
and the RMA number prominently displayed on the outside of the package. For best equipment
protection, use the original cartons and packaging material. Send the unit to:
Sycamore Networks, Inc.
121 Whittendale Drive
Moorestown, NJ 08057
ATTN: RMA # ____________
When calling for repair or replacement, the following information is required:
• Equipment model number
• Equipment serial number
• Brief description of problem symptoms and application
• Return shipping address (including sender’s name)
• Invoice address
• Person to contact for further information (please include telephone number with area code).
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