7: TROUBLESHOOTING
©Tormach® 2021
Specifications subject to change without notice.
Page 58 UM10753: 8L Operator's Manual (Version 0321B)
For the most recent version, see tormach.com/support
7.8 TROUBLESHOOTING SAFETY
Read and understand the following safety messages before beginning any troubleshooting procedures.
Take things slow and be extra cautious. During troubleshooting, you’re exposed to more hazards than during normal operation. For
example, you may have to do an electrical test on a live circuit, remove guards, or override a safety switch to make an observation.
Power off the machine and disconnect the pneumatic supply before doing any troubleshooting procedures.
When appropriate, lockout/tagout the Main Disconnect switch and the pneumatic supply line before doing any troubleshooting
procedures.
7.9 GETTING HELP
We provide no-cost technical support through multiple channels. The quickest way to get the answers you need is normally in this order:
1. Read this document.
2. Read related documents at tormach.com/support.
3. If you still need answers, gather the following information so that we may help you as quickly as possible:
l Your phone number, address, and company name (if applicable).
l Machine model and serial number, which are located next to the Main Disconnect switch.
l The version of PathPilot that you’re running.
l Any accessories that you have for your machine.
l A clear and concise description of the issue.
l Any supporting media and information that you can share with us. For example, you could:
o
Analyze what might have changed since the machine last worked correctly.
o
Record a short video.
o
Take a picture of a part.
o
For software, share log data .zip files, screen captures, or program files.
For information, see "Share LogData .zip Files" (below).
o
From the PathPilot interface, on the Status tab, record any available information.
o
Use a digital multimeter for voltage readings.
4. Once you've gathered the information in Step 3, contact us in the following ways:
a. Email: support@tormach.com
b. Phone: (608) 849-8381 (Monday through Friday, 8 a.m. to 5 p.m. U.S. Central Standard Time)
Share LogData .zip Files
The controller keeps log data on how the machine has been working, which you can export as a .zip file. This information helps us
troubleshoot software situations much faster.
To share log data .zip files:
1. Put a USB drive into the PathPilot controller.
2. From the PathPilot controller, on the Status tab, select Log Data.
PathPilot creates a file called logdata_[TODAY'S-DATE].zip, and saves it on your USB drive.
3. Remove the USB drive from the controller. Email support@tormach.com to contact Tormach Technical Support for guidance on how
to proceed.
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