5. TROUBLESHOOTING
ENGLISH VERSION EO1-33094
5.1 Error Messages
E5- 3
5.1 Error Messages (Cont.)
Error Messages Problems/Cause Solutions
1. The printer is used in a location
where it is subject to noise or
there are power cords from other
electrical appliances near the
printer or interface cables.
1. Keep the printer and the interface
cables away from the source of
noise
2. The Power Cord of the printer is
not grounded.
2. Ground the Power Cord.
3. The printer shares the same
power source with any other
electrical appliances.
3. Provide an exclusive power source
for the printer.
SYSTEM ERROR
4. An application software used on
your host computer has an error
or malfunction.
4. Confirm the host computer
operates properly.
MEMORY WRITE ERR.
An error has occurred in writing to
the flash ROM/USB memory.
Turn the printer off, and then on
again.
FORMAT ERROR
An error has occurred in formatting
the flash ROM/USB memory.
Turn the printer off, and then on
again.
MEMORY FULL
Saving failed because of insufficient
storage space in the flash ROM/USB
memory.
Turn the printer off, and then on
again.
EEPROM ERROR
Data cannot be read-from or written-
to a backup EEPROM properly.
Turn the printer off, and then on
again.
RFID WRITE ERROR
The printer did not succeed in writing
data onto an RFID tag after retrying
the specified number of times.
Press the [RESTART] key.
RFID ERROR
The printer cannot communicate with
the RFID module.
Turn the printer off, and then on
again.
LOW BATTERY
The voltage of the Real Time Clock
Battery is low.
If you wish to keep using the same
battery even after “LOW BATTERY”
error occurs, turn off the printer and
start it in the system mode, set the
date and time for the RTC and reset
the printer. As long as the power is
on the date and time will be correct.
Call a TOSHIBA TEC authorised
service representative to replace the
battery.
SYNTAX ERROR
While the printer is in the Download
mode for upgrading the firmware, it
receives an improper command, for
example, an Issue Command.
Turn the printer off, and then on
again.
PASSWORD INVALID
Please Power OFF
A wrong password was entered
three consecutive times.
Please consult the system
administrator.
Other error messages A hardware or software problem may
have occurred.
Turn the printer off and then on. If this
does not solve the problem, turn off
the printer, and call a TOSHIBA TEC
authorised service representative.
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