3. Troubleshooting
Network Administration Guide — Troubleshooting Hardware Errors 101
Troubleshooting Hardware Errors
The topics in this chapter cover errors or faults that affect normal copier or controller
operation. This includes, but is not limited to, the following conditions:
• Faulty or improperly installed system board, cables, and connectors.
• Faulty or malfunctioning copier components, such as standard or optional finishing
units, the Auto Duplexer Unit (ADU), or the Large Capacity Feeder (LCF).
• Corrupt or outdated system software or copier firmware.
NOTE: Resolving copier operation problems falls outside the scope of this guide, but this chap-
ter will assist you in interpreting error messages and then identifying the source of a
problem. If you determine that the problem is related to copier operation, refer to the
Operator’s Manual for Basic Function.
This chapter also covers how to use the administration utility, TopAccess, to diagnose
and resolve hardware-related errors. For more information about resolving error mes-
sages displayed on the Touch Panel Display, refer to the Operator’s Manual for Basic
Function or the Touch Panel Display online Help.
Common Errors
Startup Page Does Not Print
Problem Description
If a startup page does not print when you power on this equipment, even though the
print startup page is enabled, there is a hardware error. Contact your authorized dealer
for further assistance.
Print Jobs Not Output
Problem Description
Most often, this problem is the result of a software error, such as incorrectly set driver
property. However, if you cannot output print jobs from any computer, the cause is prob-
ably a hardware error.
NOTE: Refer to the Printing Guide for more information on resolving output errors caused by
incorrect software settings.
The following checklist will help you identify the source of the error and direct you to
information resolving the issue. If the problem persists after you have followed all of the
steps, contact your authorized dealer for further assistance.
No Check... Yes No For Instruction, Go To...
1 Is printing prohibited from all
connected client comput-
ers?
Next Step
Ø
Ö
Refer to the following section to
troubleshoot the condition.
P.92 "Troubleshooting Over-
view"
2 Is the job visible from
TopAccess or other print
monitoring utility, such as
PCONSOLE or Print Man-
ager?
Next Step
Ø
Ö
Refer to the following section to
troubleshoot the condition.
P.107 "Troubleshooting Net-
work Errors"
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