3. Troubleshooting
Network Administration Guide — Troubleshooting Overview 99
Cannot Print From Client
Problem Description
After following the instructions in this guide to install and configure your hardware, net-
work, and client software, you are still unable to print from a client computer to this
equipment. This problem can arise as the result of a hardware malfunction, a network
communication or configuration problem, or incorrect client setup or driver properties.
The following checklist will help you identify the source of the errors and direct you to
information resolving the issue. If a problem persists after you have followed all of the
steps, contact your authorized dealer for further assistance.
Network or Touch Panel Display Disabled After LDAP Search
Problem Description
After performing the LDAP search, the network or Touch Panel Display will be disabled.
8 Check link activities on the
port being used by the
equipment and also the
integrity of the network
cable, Hub, or Switch that is
connecting the equipment
to the network. Replace any
network components that
you suspect are faulty. Can
you ping this equipment
now?
End Ö
Contact your service representa-
tive.
No Check... Yes No For Instruction, Go To...
No Check... Yes No For Instruction, Go To...
1 Is the copier functioning
normally? Do copy jobs out-
put properly?
Next Step
Ø
Ö
Check the device status dis-
played in the Device tab page of
TopAccess.
2 Check the Device page of
TopAccess. Are the options
specified for the job sup-
ported by the hardware con-
figuration? If not, delete the
job, install the required com-
ponents, and try again.
Next Step
Ø
Ö
Contact your service representa-
tive.
3 Can you print jobs from
other client computers?
Next Step
Ø
Ö
Refer to following section to trou-
bleshoot the condition.
P.108 "Cannot Print To This
Equipment"
4 At this point, the problem you have identified is most likely related to a client-side error.
Refer to the Printing Guide to troubleshoot the error condition.
No Check... Yes No For Instruction, Go To...
1 Is the LDAP server correctly
running?
Next Step
Ø
Ö
Check the LDAP server is cor-
rectly running.
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