3. Troubleshooting
92 Network Administration Guide — Troubleshooting Overview
Troubleshooting Overview
This chapter is the place to start if you are experiencing difficulties installing or using
this equipment. Because the system integrates hardware, network, and software com-
ponents, errors occur. And variations between network configurations and user setup
further complicate the troubleshooting process.
The purpose of this chapter is to help you locate the origin of an error if it is not immedi-
ately apparent, and then direct you to subsequent chapters for instructions on resolving
the issue. Checklists provided in this chapter help you identify the subsystem most
likely to be responsible for the error condition.
NOTE: Troubleshooting client software and output errors are not described in this manual, the
following manuals can assist you in those efforts:
- Output Errors: Printing Guide
- TopAccessDocMon Error Condition and Messages: Printing Guide
- Printer Driver Installation Error Messages: Printing Guide
- Printer Driver General Errors: Printing Guide
- TopAccess Error Condition: TopAccess Guide
- TWAIN Driver and File Downloader Error: e-Filing Guide
- N/W-Fax Driver Error: Network Fax Guide
- Address Book Viewer Error: Network Fax Guide
Network Connectivity Problems
Problem Description
The many variables within a network environment make installing an integrated device
challenging. The easiest environment in which to install the controller is over TCP/IP
using a DHCP server to dynamically assign and resolve IP addresses between devices.
Using default configuration settings also assures an easier implementation. However,
you may be required to customize the settings to accommodate your particular environ-
ment.
Some common network configuration options are shown below, along with the steps
required to configure this equipment. If you perform all the steps in the applicable
checklist and still cannot print satisfactorily to this equipment, contact your authorized
dealer for further assistance.
NOTE: You can change network protocol settings using the Touch Panel Display or TopAccess
(Administration page).
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