2 Troubleshooting Procedures 2.2 Troubleshooting Flowchart
2-2 [CONFIDENTIAL] QOSMIO F20 Maintenance Manual (960-526)
2.2 Troubleshooting Flowchart
Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
? Ask the user if a password is registered and, if it is, ask him or her to enter the
password.
? Verify with the customer that Toshiba Windows XP Home Edition or Windows XP
Media Center Edition is installed on the hard disk. Non-Windows operating systems
can cause the computer to malfunction.
? Make sure all optional equipment is removed from the computer.
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