Appendix A–22
R
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All shipments within the United States to the factory must be
accompanied by an RGA (Returned Goods Authorization)
number, and a description of the instrument and its problem.
Send a completed RGA form, found on the Downloads page at
www.troxlerlabs.com, with each item returned for service. This
information is used by Troxler shipping and service personnel
to expedite the repair work.
To obtain an RGA number, please call or fax the factory or
branch office with your request. Please have the following
information available when contacting Troxler for an RGA
number:
i Is the gauge still under warranty?
i Model and Serial number
i Will estimate be required before performing any work on
the gauge?
i Problem or difficulty you are having with the instrument.
i Shipment method to Troxler and for return shipment.
i Shipping and billing address (not P.O. Box): street address
and zip code.
i Telephone number and contact (for questions from Troxler).
i Payment method: credit card, account number, or purchase
order number. All U.S. government agencies (city, county,
state and federal) must send purchase orders.
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