Verifying Xerox Server Connection
In CWIS under Properties > General Setup, the Communication Server Status should
show Registered.
Troubleshooting Connection Problems
Problem
The UI displays the following message:
Communication error with the Xerox Smart eSolutions server. Check
your network settings.
Solutions
Internet Cable Problem
If the Internet connection (cable) between the machine and the customer’s network is
missing, broken, or disconnected, perform the following steps:
1. Check for a good connection to the internet.
2. Swap the cable with a known good one.
Dead Internet Connection
If the internet is dead, ask your IT department check the internet drop
Network Changes: Blocked or Disabled Service
A blocked or disabled device may be the result of a change made by the network
administrator. Contact your IT department for assistance.
Firewall Problems
If a firewall is blocking or disabling the device, check with your IT department for
resolution.
TCP/IP
Ensure that TCP/IP is enabled.
DNS Server
Ensure that the machine recognizes your DNS server.
Xerox
®
Color J75 Press5-8
System Administration Guide
Remote services
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