Xerox Welcome Center
Xerox CopyCentre/WorkCentre 118 User Guide 195
The Welcome Center will want to know the following information: the nature of the
problem, the serial number of the machine, the fault code (if any), as well as the name
and location of your company. Follow the steps below to look up the serial number of
the machine.
1. Press the <Machine Status> button on
the control panel.
2. Select [Billing Meter] on the [Machine
Status] screen using the <Select>
button, and press the <Enter> button.
3. The Serial Number will be displayed.
NOTE: The serial number is also found on the metal plate on the left side of the
machine behind Cover A. For more information, refer to Xerox Welcome Center in the
Before Using the Machine chapter on page 11.
<Machine Status> button
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