Fault Codes
Xerox CopyCentre/WorkCentre 118 User Guide 185
Fault Codes
When a fault occurs, the screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the
Key Operator. The following table represents some of the fault codes and their
corresponding corrective actions. These may display in the [Error Information]
available in the Machine Status mode.
Envelope jams • Refer to Paper Jams on page 172 for
procedures.
• The envelope can only be loaded in Tray 5
(bypass tray).
Cannot store a document when using
[Doc.for Polling] due to full memory.
• Cancel the operation and try again after
additional memory becomes available
from deleting and printing the stored job.
The fax communication finishes with an error
message.
• Press the <Machine Status> button and
select the [Error Information] to check the
error status.
• Refer to Fault Codes on page 185.
The machine will not answer incoming calls. • Select [Auto Receive] on the [Fax
Receiving] Mode screen.
• Refer to Fax Receiving Mode on
page 153.
The machine answers calls, but will not
accept incoming data.
• If the job contains several diagrams, the
machine may not have enough memory.
• Clear memory by printing then deleting the
stored data.
An image is reduced on a fax transmission. • Check the original size of the documents.
Documents may be reduced based on the
paper specification at the receiving
machine.
Received fax and report documents will not
print.
• Check the Received Settings in the Fax
features. The received data is set to print a
paper loaded in the non-use tray.
• Refer to Receive Settings on page 149.
Symptom Recommendation
Code Description and Corrective Action
00xxxx Reload and send the document again or the remote machine sent a
polling request when it should have sent a document. Ask the other
party to set the document on their machine and send it to your machine.
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