Introduction
WorkCentre 3119 06/06 xi
Responsibilities for Resolution:
1. Business Groups/Product Design Teams responsible for the product involved in the incident
shall:
a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.
b. Fund all field retrofits.
1. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ-
ated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or
the Business Division.
c. Implement all safety retrofits.
2. Xerox EH&S shall:
a. Manage and report all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safety Incident Report involving a Xerox Product (Form # EH&S-700) is available
at the end of the manual.
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