Xerox WorkCentre 4150 Service Manual

January 2016
2-97
WorkCentre 4150/4250/4260WorkCentre WorkCentre 4150/4250/42604150/
20-100 to 20-900
Status Indicator RAPs
20-100 to 20-900 Fax Faults RAP
These are the faults displayed when the machine encounters fax problems. The faults are
listed in code order, together with any recommended actions. Please note that the service
actions are limited. If the machine has a fax fault without displaying a fault code, go to the 20A
Fax Faults Without a Code RAP.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
If necessary, print the embedded fax protocol report, refer to dC109.
Refer to:
• (4150) Wiring Diagram 5 and Wiring Diagram 8.
• (4250/4260) Wiring Diagram 17 and Wiring Diagram 27.
• (4265) Wiring Diagram 33 and Wiring Diagram 43 .
Go to the relevant fault code and perform any service actions. If the fault is still present, per-
form the Final Actions.
20-100 Communication Error
A communication failure has occurred with either the fax transmission or reception. Resend the
fax.
20-110 Mailbox Error
The machine is not available for mailbox communication. Go to GP 4 System Administration
Tools. Check that the mailbox ID and password are correct.
20-120 Scanning Error
While sending a fax using manual dial, a scanning error has occurred. Clear any jams. Switch
off the machine, then switch on the machine. Resend the fax. If the fault persists, check the
scanner, refer to the 14-100 CCD Lock RAP.
20-200 Group Not Available
The user has selected a group location where only a single location can be used, or when the
group location is unavailable. Try again, checking for the correct group location.
20-300 Incompatible
The remote party does not have the feature the user has requested, for example, polling.
Change the settings, then resend the fax.
20-400 Line Busy
The remote party did not answer. Wait, then resend the fax.
20-410 Line Error
There is a problem with the phone line, affecting transmission or reception. Try again and if
necessary, wait for the line to clear.
20-500 Memory Full
The fax data memory is full. Delete any unnecessary documents awaiting transmission, or wait
until more memory becomes available, or split the current Fax in to smaller units.
20-550 Low Memory
The available fax memory is getting low.
20-600 No Answer
It has not been possible to connect to the remote fax, even after re-dial attempts. Check that
the remote fax is on line and try again.
20-700 Number Not Assigned
No number has been assigned for the speed dial location selected. Assign a number to this
location or dial the number manually.
20-800 Power Failure
(4150) During a power-off period, the machine has lost its user memory. Check that the backup
battery, PL 1.10 Item 5 is holding its charge of about +3V. If necessary, install a new battery, PL
1.10 Item 5.
(4250/4260/4265) During a power-off period, the machine has lost its user memory.
20-900 Retry Redial
This indicates that the machine is waiting to re-dial. Press Start to re-dial immediately, or press
Stop to cancel the re-dial procedure.
Final Actions
Perform the following:
1. Install new components as necessary:
• Fax PWB module (4150), PL 1.10 Item 14.
• Fax PWB module (4250/4260), PL 1.15 Item 14.
2. Perform the OF5 Main PWB Check RAP.

Xerox WorkCentre 4150 Specifications

General

Brand	Xerox
Model	WorkCentre 4150
Category	All in One Printer
Language	English