January 2016
6-54
WorkCentre 4150/4250/4260WorkCentre 4150/4250/4260WorkCentre Work-
dC108, dC109
General Procedures and Information
dC108 Software Version (4265)
Purpose
The purpose is to provide the CSE with information regarding the software versions of modules
within the 4265 MFP.
Procedure
1. Enter diagnostics, GP 1.
2. Select Service Information.
3. Select dC 108 Software Version.
4. The following modules are displayed:
• System Firmware
• Main Controller
• Image Output Terminal
• User Interface
•DADF
•Dcf
• Finisher
• Power Firmware
•PCLSE Version
•PCLXL Version
•PS Version
• Web Binary Version
• Network Controller
•Tray 1
•Tray 2
•Tray 3
•Tray 4
dC109 Embedded Fax Protocol Report
Purpose
This procedure allows the CSE to print out the Fax protocol report. The protocol report contains
the protocol information about the last fax transmissions. The protocol report contains the fol-
lowing:
• Date and time.
• The Fax number and Fax name.
• Machine firmware versions.
• Model name
•UI Version
• Engine version
• The communication summary with the time and a FCF column. The FCF column will dis-
play abbreviations, refer to Table 1.
Procedure
1. Enter diagnostics, GP 1.
2. Generate the dC 109 Report:
• Select Diagnostic Routines > Fax dC Routines > 109 Protocol Report.
•(4265): Select Service Information > dC 109 Fax Protocol Report.
3. Select Print.
4. The Print Report button greys out until the job has been submitted. The Fax card builds
the protocol report job and places the job in the Fax NVM. This is the equivalent of an
active Fax job in the Fax card queue.
5. The protocol report prints out.
Analyse the Fax Protocol Report.
For an example of a Fax protocol report, refer to Figure 1.
• The time column records the time at which each event occurs, from the start of the com-
munication.
• The S/R column shows if the Fax job was sent or received.
• The FCF data column contains information regarding the type of information being
exchanged.
• The FIF column providing a Hex value of the data information contained in the G3 facsim-
ile information field.
If the protocol report shows a fault and go to the 20-100 to 20-900 Fax Faults RAP. if the proto-
col report does not show a fault, go to the 20A Fax Faults Without a Code RAP.