Troubleshooting
WorkCentre 7425/7428/7435
User Guide
220
The Printer Pulls Multiple Sheets Together
Paper Jam Message Stays On
Probable Causes Solutions
The paper tray is too full. Remove some of the paper. Do not load paper past
fill line.
The front edges of the paper are not even. Remove the media, align the front edges, and then
reload it.
The media is moist from humidity. Remove the media from the tray, and replace it with
new dry media.
Too much static electricity is present. Try a new ream of paper.
Do not fan transparencies before loading in tray.
Probable Causes Solutions
Some paper remains jammed in the printer. Recheck the media path and make sure that you have
removed all of the jammed paper.
Check all doors on the printer.
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