03/02 2.2 Level 1 Troubleshooting
WorkCentre Pro 423/428 2-3 CHAPTER 2 TROUBLESHOOTING
2.2 Level 1 Troubleshooting
Level 1 FIP
Ask the operator about symptoms.
Was the procedure performed correctly?
YN
Take action for wrong operation/consumables-related problems.
Print out pending jobs. Turn Main Power Switch off then on.
Is display on Operation Panel correct?
YN
Perform AC Power FIP.
Is IIT/IOT Status Code displayed?
YN
Enter Diagnostic Mode and run Self Test.
Is Self Diagnostics activated?
YN
Perform Power Supply FIP.
Make a copy in the problem mode.
Status Code displayed?
YN
Is the operation failure unique to IIT/IOT?
YN
Is it an image quality problem?
YN
Perform an appropriate troubleshooting using corrective actions for other
FIPs or BSDs, Chapter 9. Or Try communication with NSC.
Are communications conducted normally?
YN
Have you made communications tests with NSC twice?
YN
Take corrective action for X Code.
Try communications with problem remote terminal.
Are communications conducted normally?
YN
Take corrective action for X Code.
End of work.
ABCDE
ABCDE
Try communications with problem remote terminal.
Are communications conducted normally?
YN
Take corrective action for X Code.
End of work.
Select an appropriate image quality problem item from the table of contents for
Chapter 3 and take action.
Is there excessive noise from the rear gear train?
YN
Take an appropriate corrective action referring to IIT/IOT Status Code List.
Lubricate with lubricant (PL 14.1, Item 3)
Take an appropriate action referring to Status Code List.
Take an appropriate corrective action referring to IIT/IOT Status Code List.
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