Xerox WorkCentre Pro 423 Service Manual

WorkCentre Pro 423/428 2-8 CHAPTER 2 TROUBLESHOOTING
03/02 2.3 Level 2 Troubleshooting
Status
Code
Status Description
Corrective
Action
Ref.
BSD
H8-68
(4868)
Page Memory
failure
PAGE MEMORY PWB R/W
Error (Initialization error)
POWER
OFF/ON
3.1C
HD-01
(4D01)
HDD Failure Hard Disk NOT Ready
POWER
OFF/ON
3.1C
HD-02
(4D02)
HDD Failure Hard Disk Self Diag error POWER
OFF/ON
3.1C
HD-03
(4D03)
HDD Failure Hard Disk commanc error POWER
OFF/ON
3.1C
HD-10
(4D04)
HDD Failure Hard Disk format error POWER
OFF/ON
Execute Chain
15-Function
3.1C
HD-11
(4D11)
HDD Failure Short of effective space on
hard disk
POWER
OFF/ON
3.1C
HD-71
(4071)
Hard Disk
Interface Error
Initial communication check
error between MCU/SW
PWB and I Hard Disk
POWER
OFF/ON Check
connectors.
3.1C
HD-72
(4072)
Hard Disk
Interface Error
Framing/ Overrun/Parity
error between MCU/SW
PWB and I Hard Disk
POWER
OFF/ON
3.1C
HD-73
(4073)
Hard Disk
Interface Error
BCC error between
MCU/SW PWB and I Hard
Disk
POWER
OFF/ON
3.1C
HD-74
(4074)
Hard Disk
Interface Error
No Communication between
MCU/SW PWB and I Hard
Disk
POWER
OFF/ON
3.1C
HD-75
(4075)
Hard Disk
Interface Error
Communication not
established between MCU/
SW PWB and I Hard Disk
POWER
OFF/ON Check
connectors.
3.1C
E1-1
(4E11)
JAM at REGI
SNR
REGI SENSOR not OFF
within specified time
Remove paper. 8.5
E1-2
(4E12)
JAM at REGI
SNR
FUSER EXIT SENSOR not
ON within specified time
after REGI SENSOR OFF
Remove paper. 8.5,10.
3
E1-6
(4E14)
JAM at REGI
SNR
Paper remaining on REGI
SENSOR
Remove paper. 8.5
Status
Code
Status Description
Corrective
Action
Ref.
BSD
E3-1
(4E31)
JAM at FUSER FUSER EXIT SENSOR not
OFF within specified time
Remove paper. 10.3,10
.5
E3-6
(4E36)
JAM at FUSER
Paper remaining on FUSER
EXIT SENSOR
Remove paper. 10.3
E5-1
(4E51)
IOT Interlock
Open
RIGHT HAND COVER is
open
Close the Cover. 1.7A
E5-2
(4E52)
IOT Interlock
Open
FRONT COVER is open Close the Cover. 1.7A
E6-1
(4E61)
CABINET
Interlock Open
CABINET RIGHT HAND
COVER is open
Close the Cover.
1.7B
E8-2
(4E82)
JAM at DUPLEX
DUPLEX SENSOR not ON
within specified time
Remove paper.
10.4
C1-3
(4C13)
TRAY1 misfeed REGI SENSOR not ON
within specified time after
feed start
Remove paper.
Set TRAY1.
8.1,8.5
C2-2
(4C22)
TRAY2 misfeed T/A ROLL2 SENSOR not
ON within specified time
after feed start
Remove paper.
Set TRAY2.
8.1,8.3,
8.4
C2-3
(4C23)
TRAY2 misfeed REGI SENSOR not ON
within specified time after
T/A ROLL2 SENSOR ON
Remove paper.
8.4,8.5
C3-1
(4C31)
TRAY3 misfeed T/A ROLL3 SENSOR not
ON within specified time
after feed start
Remove paper.
Set TRAY3.
8.1,8.4
C3-2
(4C32)
TRAY3 misfeed T/A ROLL2 SENSOR not
ON within specified time
after T/A ROLL3 SENSOR
ON
Remove paper.
8.3,8.4
C3-3
(4C33)
TRAY3 misfeed
REGI SENSOR not ON
within specified time after
T/A ROLL2 SENSOR ON
Remove paper.
8.3,8.4
C4-1
(4C41)
TRAY4 misfeed
T/A ROLL3 SENSOR not
ON within specified time
after feed start
Remove paper.
Set TRAY4.
8.1,8.4
C4-2
(4C42)
TRAY4 misfeed
T/A ROLL2 SENSOR not
ON within specified after
T/A ROLL3 SENSOR ON
Remove paper.
8.3,8.4

Xerox WorkCentre Pro 423 Specifications

General

Brand	Xerox
Model	WorkCentre Pro 423
Category	All in One Printer
Language	English