Chapter 40 Diagnostics
ZyWALL ATP Series User’s Guide
777
CHAPTER 40
Diagnostics
40.1 Overview
Use the diagnostics screens for troubleshooting.
40.1.1 What You Can Do in this Chapter
• Use the Diagnostics screens (see Section 40.2 on page 777) to generate a file containing the Zyxel
Device’s configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
• Use the Packet Capture screens (see Section 40.3 on page 781) to capture packets going through the
Zyxel Device.
• Use the CPU / Memory Status screens (see Section 40.4 on page 784) to view the CPU and memory
performance of various applications on the Zyxel Device.
• Use the System Logs screen (see Section 40.5 on page 786) to see system logs stored on a connected
USB storage device on the Zyxel Device.
• Use the Remote Assistance screens (see Section 40.6 on page 786) to configure and schedule
external access to the Zyxel Device for troubleshooting.
• Use the Network Tool screen (see Section 40.7 on page 788) to ping an IP address or trace the route
packets take to a host.
• Use the Routing Traces screens (see Section 40.8 on page 790) to configure traceroute to identify
where packets are dropped for troubleshooting.
• Use the Wireless Frame Capture screens (see Section 40.9 on page 791) to capture network traffic
going through the AP interfaces connected to your Zyxel Device.
40.2 The Diagnostics Screens
The Diagnostics screens provide an easy way for you to generate a file containing the Zyxel Device’s
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostics screens.
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