ZyXEL Communications ZyWall ATP series

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Appendix A Customer Support

ZyWALL ATP Series User’s Guide

816

Korea

• Zyxel Korea Corp.

• http://www.zyxel.kr

Malaysia

• Zyxel Malaysia Sdn Bhd.

• http://www.zyxel.com.my

Pakistan

• Zyxel Pakistan (Pvt.) Ltd.

• http://www.zyxel.com.pk

Philippines

• Zyxel Philippines

• http://www.zyxel.com.ph

Singapore

• Zyxel Singapore Pte Ltd.

• http://www.zyxel.com.sg

Taiwan

• Zyxel Communications Corporation

• http://www.zyxel.com/tw/zh/

Thailand

• Zyxel Thailand Co., Ltd

• http://www.zyxel.co.th

Vietnam

• Zyxel Communications Corporation-Vietnam Office

• http://www.zyxel.com/vn/vi

Europe

Austria

•Zyxel Deutschland GmbH

• http://www.zyxel.de

Belarus

•Zyxel BY

• http://www.zyxel.by

Main Page

Document Conventions3
Contents Overview4
- Table of Contents4
Table of Contents6
Part I: User's Guide23
Chapter 1 Introduction24
- Introduction24
- Overview24
- Registration at Myzyxel24
  - Grace Period25
  - Applications25
- Management Overview28
- Web Configurator29
Chapter 2 Initial Setup Wizard47
- Initial Setup Wizard Screens47
Chapter 3 Hardware, Interfaces and Zones64
- Hardware Overview64
  - Front Panels64
  - Rear Panels65
- Mounting66
  - Rack-Mounting67
  - Wall-Mounting67
- Default Zones, Interfaces, and Ports68
- Stopping the Zyxel Device69
Chapter 4 Quick Setup Wizards70
- Quick Setup Overview70
- WAN Interface Quick Setup71
- VPN Setup Wizard77
- VPN Settings for Configuration Provisioning Wizard: Wizard Type89
- VPN Settings for L2TP VPN Settings Wizard99
- Quick Setup Wizards70
Chapter 5 Dashboard104
- Overview104
  - What You Can Do in this Chapter104
- The General Screen104
- The Advanced Threat Protection Screen112
- Dashboard104
Part II: Technical Reference113
Chapter 6 Monitor114
- Overview114
  - What You Can Do in this Chapter114
- The Port Statistics Screen116
  - The Port Statistics Graph Screen117
- Interface Status Screen118
- The Traffic Statistics Screen121
- The Session Monitor Screen124
- The Login Users Screen126
- IGMP Statistics127
- The DDNS Status Screen128
- IP/MAC Binding128
- Cellular Status Screen129
  - More Information132
- The Upnp Port Status Screen133
- USB Storage Screen134
- Ethernet Neighbor Screen135
- FQDN Object Screen136
- AP Information: AP List138
  - AP List: more Information140
  - AP List: Config AP143
- AP Information: Radio List145
  - Radio List: more Information147
- AP Information: Top N Aps148
- AP Information: Single AP150
- Zymesh151
- SSID Info152
- Station Info: Station List152
- Station Info: Top N Stations153
- Station Info: Single Station154
- Detected Device155
- The Ipsec Screen156
- The SSL Screen158
- The L2TP over Ipsec Screen158
- The Content Filter Screen159
- The App Patrol Screen161
- The Anti-Malware Screen162
- The IDP Screen164
- The Email Security Screens166
  - Email Security Summary166
  - The Email Security Status Screen168
- The Botnet Filter Screen170
- The Sandboxing Screen171
- The SSL Inspection Screens172
  - Certificate Cache List173
- Log Screens174
  - View Log174
  - View AP Log176
- Monitor114
Chapter 7 Licensing179
- Registration Overview179
- Signature Update182
- Licensing179
Chapter 8 Wireless184
- Overview184
  - What You Can Do in this Chapter184
- Controller Screen184
- AP Management Screens185
- MON Mode197
  - Add/Edit Rogue/Friendly List199
- Auto Healing200
- RTLS Overview200
- Technical Reference203
  - Dynamic Channel Selection203
  - Load Balancing204
- Wireless184
Chapter 9 Interfaces205
- Interface Overview205
- Port Role210
- Ethernet Summary Screen211
- PPP Interfaces233
  - PPP Interface Summary234
  - PPP Interface Add or Edit235
- Cellular Configuration Screen240
  - Cellular Choose Slot243
  - Add / Edit Cellular Configuration243
- Tunnel Interfaces249
  - Configuring a Tunnel251
  - Tunnel Add or Edit Screen252
- VLAN Interfaces256
  - VLAN Summary Screen257
  - VLAN Add/Edit258
- Bridge Interfaces269
  - Bridge Summary271
  - Bridge Add/Edit272
- Vti282
- Trunk Overview287
  - What You Need to Know287
- The Trunk Summary Screen290
  - Configuring a User-Defined Trunk291
  - Configuring the System Default Trunk293
- Interface Technical Reference295
Chapter 10 Routing299
- Policy and Static Routes Overview299
  - What You Can Do in this Chapter299
  - What You Need to Know300
- Policy Route Screen301
  - Policy Route Edit Screen303
- IP Static Route Screen308
  - Static Route Add/Edit Screen308
- Policy Routing Technical Reference310
- Routing Protocols Overview310
  - What You Need to Know311
- The RIP Screen311
- The OSPF Screen313
- BGP (Border Gateway Protocol)320
- Ddns326
- Routing299
Chapter 11 DDNS326
- DDNS Overview326
  - What You Can Do in this Chapter326
  - What You Need to Know326
- The DDNS Screen327
  - The Dynamic DNS Add/Edit Screen328
Chapter 12 NAT332
- NAT Overview332
  - What You Can Do in this Chapter332
  - What You Need to Know332
- The NAT Screen333
  - The NAT Add/Edit Screen335
- NAT Technical Reference338
- Nat332
Chapter 13 Redirect Service340
- Overview340
- The Redirect Service Screen343
  - The Redirect Service Edit Screen344
- Redirect Service340
- Alg346
Chapter 14 ALG346
- ALG Overview346
  - What You Need to Know346
  - Before You Begin349
- The ALG Screen349
- ALG Technical Reference351
Chapter 15 Upnp353
- Upnp and NAT-PMP Overview353
- What You Need to Know353
  - NAT Traversal353
  - Cautions with Upnp and NAT-PMP354
- Upnp Screen354
- Technical Reference355
- Upnp353
Chapter 16 IP/MAC Binding362
- IP/MAC Binding Overview362
  - What You Can Do in this Chapter362
  - What You Need to Know362
- IP/MAC Binding Summary363
  - IP/MAC Binding Edit364
  - Static DHCP Edit365
- IP/MAC Binding Exempt List366
- IP/MAC Binding362
Chapter 17 Layer 2 Isolation367
- Overview367
  - What You Can Do in this Chapter367
- Layer-2 Isolation General Screen367
- White List Screen368
  - Add/Edit White List Rule369
- Layer 2 Isolation367
Chapter 18 DNS Inbound LB371
- DNS Inbound Load Balancing Overview371
  - What You Can Do in this Chapter371
- The DNS Inbound LB Screen372
  - The DNS Inbound LB Add/Edit Screen373
  - The DNS Inbound LB Add/Edit Member Screen375
- DNS Inbound LB371
Chapter 19 Ipnp377
- Ipnp Overview377
  - What You Can Do in this Chapter377
- Ipnp Screen378
- Ipnp377
Chapter 20 Ipsec VPN379
- Virtual Private Networks (VPN) Overview379
- The VPN Connection Screen384
  - The VPN Connection Add/Edit Screen386
- The VPN Gateway Screen393
  - The VPN Gateway Add/Edit Screen394
- VPN Concentrator401
- Zyxel Device Ipsec VPN Client Configuration Provisioning403
- Ipsec VPN Background Information405
- Ipsec VPN379
Chapter 21 SSL VPN415
- Overview415
  - What You Can Do in this Chapter415
  - What You Need to Know415
- The SSL Access Privilege Screen416
  - The SSL Access Privilege Policy Add/Edit Screen417
- The SSL Global Setting Screen419
- Ssl Vpn415
Chapter 22 L2TP VPN421
- Overview421
  - What You Can Do in this Chapter421
  - What You Need to Know421
- L2TP VPN Screen422
  - Example: L2TP and Zyxel Device Behind a NAT Router424
- L2Tp Vpn421
Chapter 23 BWM (Bandwidth Management)426
- Overview426
  - What You Can Do in this Chapter426
  - What You Need to Know426
- The Bandwidth Management Configuration430
  - The Bandwidth Management Add/Edit Screen433
Chapter 24 Web Authentication441
- Web Auth Overview441
  - What You Can Do in this Chapter441
  - What You Need to Know442
- Web Authentication General Screen442
- SSO Overview458
- SSO - Zyxel Device Configuration460
- SSO Agent Configuration467
- Web Authentication441
Chapter 25 Security Policy470
- Overview470
- One Security471
- What You Can Do in this Chapter474
  - What You Need to Know474
- The Security Policy Screen476
  - Configuring the Security Policy Control Screen477
  - The Security Policy Control Add/Edit Screen481
- Anomaly Detection and Prevention Overview482
- The Session Control Screen491
  - The Session Control Add/Edit Screen492
- Security Policy Example Applications493
- Security Policy470
- Application Patrol496
Chapter 26 Application Patrol496
- Overview496
  - What You Can Do in this Chapter496
  - What You Need to Know496
- Application Patrol Profile497
Chapter 27 Content Filter505
- Overview505
- Content Filter Profile Screen507
- Content Filter Trusted Web Sites Screen520
- Content Filter Forbidden Web Sites Screen521
- Content Filter Technical Reference522
- Content Filter505
- Anti-Malware524
Chapter 28 Anti-Malware524
- Overview524
  - What You Can Do in this Chapter524
  - What You Need to Know525
- Anti-Malware Screen526
  - Anti-Malware Black List or White List Add/Edit529
- Anti-Malware Signature Searching530
- Anti-Malware Technical Reference531
- Botnet Filter533
Chapter 29 Botnet Filter533
- Overview533
  - What You Can Do in this Chapter533
- Botnet Filter Screen533
Chapter 30 IDP537
- Overview537
- The IDP Screen537
  - Query Example542
- IDP Custom Signatures543
- IDP Technical Reference551
- Idp537
Chapter 31 Sandboxing554
- Overview554
  - What You Can Do in this Chapter554
- Sandboxing Screen554
- Sandboxing554
Chapter 32 Email Security556
- Overview556
  - What You Can Do in this Chapter556
  - What You Need to Know556
- Before You Begin557
- The Email Security Screen558
- The Black List / White List Screen561
  - The Black or White List Add/Edit Screen562
  - Regular Expressions in Black or White List Entries563
- Email Security Technical Reference563
- Email Security556
Chapter 33 SSL Inspection567
- Overview567
- The SSL Inspection Profile Screen568
  - Apply to a Security Policy569
  - Add / Edit SSL Inspection Profiles572
- Exclude List Screen573
- Certificate Update Screen575
- Install a CA Certificate in a Browser576
- SSL Inspection567
Chapter 34 Object579
- Zones Overview579
  - What You Need to Know579
  - The Zone Screen580
- User/Group Overview582
- AP Profile Overview596
  - Radio Screen597
  - SSID Screen603
- Object579
- MON Profile612
- Zymesh Overview616
  - Zymesh Profile618
  - Add/Edit Zymesh Profile619
- Address/Geo IP Overview619
- Service Overview628
- Schedule Overview632
- AAA Server Overview638
- Auth. Method Overview647
- Certificate Overview653
- ISP Account Overview668
  - ISP Account Summary668
- Dhcpv6 Overview671
  - The Dhcpv6 Request Screen671
    - The Dhcpv6 Lease Screen673
Chapter 35 Device HA675
- Device HA Overview675
  - What You Can Do in These Screens675
- Device HA Status675
- Device HA Pro677
  - Deploying Device HA Pro678
  - Configuring Device HA Pro678
- View Log680
- Cloud CNM682
- Device HA675
Chapter 36 Cloud CNM682
- Cloud CNM Overview682
  - What You Can Do in this Chapter682
- Cloud CNM Secumanager682
- Cloud CNM Secureporter685
Chapter 37 System689
- Overview689
  - What You Can Do in this Chapter689
- Host Name690
- USB Storage690
- Date and Time691
  - Pre-Defined NTP Time Servers List694
  - Time Server Synchronization694
- Console Port Speed695
- DNS Overview696
- WWW Overview706
- Ssh723
- Telnet728
  - Configuring Telnet728
  - Service Control Rules730
- Ftp730
  - Configuring FTP730
  - Service Control Rules732
- Snmp732
- Authentication Server738
  - Add/Edit Trusted RADIUS Client740
- Notification > Mail Server740
- Notification > SMS742
- Language Screen743
- Ipv6 Screen743
- Zyxel One Network (ZON) Utility744
- System689
Chapter 38 Log and Report749
- Overview749
  - What You Can Do in this Chapter749
- Email Daily Report749
- Log Setting Screens751
- Log and Report749
Chapter 39 File Manager762
- Overview762
  - What You Can Do in this Chapter762
  - What You Need to Know762
- The Configuration File Screen764
- Firmware Management769
- The Shell Script Screen774
- File Manager762
Chapter 40 Diagnostics777
- Overview777
  - What You Can Do in this Chapter777
- The Diagnostics Screens777
- The Packet Capture Screen781
  - The Packet Capture Files Screen783
- The CPU / Memory Status Screen784
- The System Log Screen786
- The Remote Assistance Screen786
- The Network Tool Screen788
- The Routing Traces Screen790
- The Wireless Frame Capture Screen791
  - The Wireless Frame Capture Files Screen793
- Diagnostics777
Chapter 41 Packet Flow Explore794
- Overview794
  - What You Can Do in this Chapter794
- The Routing Status Screen794
- The SNAT Status Screen798
- Packet Flow Explore794
Chapter 42 Shutdown801
- Overview801
  - What You Need to Know801
- The Shutdown Screen801
- Shutdown801
Chapter 43 Troubleshooting802
- Resetting the Zyxel Device814
- Getting more Troubleshooting Help814
- Troubleshooting802
Appendix A Customer Support815
Appendix B Product Features821
Appendix C Legal Information825
Index833

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