367
ADOBE PREMIERE 5.0
User Guide
Check for a conflict with new software or settings
Very often, problems with Premiere can be traced to recent installation of new software or
utilities that are running at the same time as Premiere, often invisibly in the background.
If you have recently installed new software or changed other system configuration settings,
try removing the software or reinstalling your original settings. If you remove the software,
you must also reinstall Premiere, following the instructions later in this section. This ensures
that any Premiere files that might have been damaged by your new software installation are
restored. If the problem disappears, try reinstalling the problem software, or contact the
manufacturer to obtain compatibility information or a newer version.
Check for a utility conflict
In Windows, remove all items from the Startup folder and use a semicolon before the
load=
and
run=
lines in the win.ini file to disable them. In Mac OS, restart with non-Apple extensions
disabled. If the problem doesn’t appear the next time you start Premiere, you can try turning
on disabled items one by one until you identify the software causing the problem. You can then
try reinstalling the problem software or contact the software manufacturer to obtain compati-
bility information or a newer version.
Check SCSI device connections
Make sure that the SCSI devices you are using are securely and fully connected to your
computer and that device cables are not damaged. Bad SCSI connections can cause problems
such as system errors.
Important:
When troubleshooting SCSI connections, always turn off your computer and all
connected SCSI devices before checking connections. Attaching or detaching SCSI devices while
power is on may damage the devices.
c00.book for PS Page 367 Tuesday, March 31, 1998 1:28 PM
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