APPENDIX D
366
Troubleshooting
•
If you have access to the World Wide Web, check the Adobe Systems web site
(http://www.adobe.com) for technical notes and test results for many video-capture
cards. You can connect to the Adobe site quickly by choosing File > Adobe Online.
•
If the problem is related to capture, playback, or export, try using software other than
Premiere to reproduce the problem. MediaPlayer (Windows) and MoviePlayer (Mac OS)
can play back video and are included with the operating system. If the problem still occurs
outside of Premiere, it is caused by software other than Premiere, such as the video-capture
card driver.
Frames are dropped when capturing clips
If you capture using a Motion-JPEG card and captured clips show signs of dropped frames and
a lower-than-expected data rate, be sure you use the latest software, exit all other programs
while capturing, and minimize the number of running system extensions or utilities. Make
sure your system is optimized by reviewing and following the guidelines set by the manufac-
turers of your video-capture card and hard drive.
General operating problems
When problems are difficult to isolate or appear to involve an interaction with the operating
system or other hardware, the following steps may lead you to a solution.
Disable the preferences file
Some problems occur because the Premiere preferences file is damaged. You can test for this by
disabling the preferences file. In Windows, exit Premiere and move the Prem50.prf file from the
folder in which you installed Premiere to the desktop. In Mac OS, quit Premiere and move the
Adobe Premiere 5.0 Prefs file from the Preferences folder (stored inside the System Folder) to
the desktop. If the problem doesn’t appear the next time you start Premiere, you may delete the
preferences file. If the problem still exists, the preferences file may not be faulty and may be
moved back to its original location. (If prompted, allow the original preferences file to
overwrite any newer version created by Premiere.)
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