6. Frequently asked questions
6 FREQUENTLY ASKED QUESTIONS
I do not know the IP address assigned to my ANET3910-EN device:
Use the Network detection tool delivered with the NET3910 BSP. This will show
any ANET3910-EN devices reachable in your local Network and also their
current IP address. Please note, that on MS Windows platforms, the zero-config
implementation ‘Bonjour’ has to be installed, before the Network detection tool
can be used.
The ANET3910-EN is not visible in my network, even it does not show up in the
Network detection tool:
Verify that your ANET3910-EN device is properly connected to your network.
Also verify that the ANET3910-EN device is connected to the same network
segment, as your host device. No routers or gateways that need particular
configuration should be between them.
I forgot the password to log into the Web Configuration Tool:
Do power on the ANET3910-EN while pressing the Emergency Boot Button on
the back panel of your device. This will start the emergency system of the
ANET3910-EN (indicated by red blinking LED). After power up, log into the Web
Configuration Tool with your Web Browser. The emergency system accepts the
default user ‘user’ and password ‘aim’. Go to the ‘Maintenance’ tab and press the
‘Reset To Factory Defaults’ button. This will reset the user name and password of
the device.
The ANET3910-EN device does not finish the boot up process endlessly:
Do power on the ANET3910-EN while pressing the Emergency Boot Button on
the back panel of your device. This will start the emergency system of the
ANET3910-EN (indicated by red blinking LED). After power up, log into the Web
Configuration Tool with your Web Browser. Go to the ‘Maintenance’ tab and
press the ‘Reset To Factory Defaults’ button. Then try to restart the device. If this
does not work, repeat the emergency system boot and try to update the device
with the software package of the latest Board Support Package.
The device is visible in the network, but my application can’t connect to it:
Verify that your application uses the correct IP address. If you’re using the board
alias name to connect to the device and your application is running on MS
Windows platforms, verify you installed the zero-config implementation ‘Bonjour’.
If the device is still not accessible, log into the Web Configuration tool of the
device with a web browser. Go to the ‘Services’ tab and verify the ‘ANS1553’ is
running. If this is not the case, activate the service.
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