Arad Octave User Manual

Octave Configuration Guide 58
9 Troubleshooting
Error messages
Error Message Description Remedial Action
Action: Connection
Error: Send Command
to Meter
Error issued when
trying to log into Arad
Smart Meters.
• Retry the connection
action, i.e. try logging in
again.
• Position the NFC reader
correctly usi
ng th
e
ad
apter.
Action: Start MSI Mode
Error: Send Command
to Meter
Error issued when
trying to connect to
the water meter using
the RS-232
communication
module and in other
unsuccessful
communication
scenarios.
• Check your
communication settings
i
n Arad Smart Meters.
• The physical connection
(NFC reader, RS-23
2
cable
) may be faulty
:
che
ck that the cable
or
r
eader are not damaged.
• Check that the PC
recognizes th
e
c
onnected device in th
e
Windows Device
Man
ager.
• Make sure you are not in
De
monstration mode
• When using RS-232
connection make sure
that the port number is
correct.
Action: Connection
Error: Illegal Input Value
Error issued when
trying to log into Arad
Smart Meters.
Make sure the NFC reader’s
USB cable is connected to the
PC.
Action: Start MSI Mode
Error: Time out
Response
Error issued when
trying to connect to
the water meter using
the RS-232
communication
module and in other
unsuccessful
communication
scenarios.
Verify that the communication
module is attached correctly
(matching groove and
protrusion).

Arad Octave Specifications

General

Protection Class	IP68
Type	Ultrasonic flow meter
Communication	M-Bus
Pressure Rating	16 bar
Power Source	Internal battery