Message Cause/Resolution
the ADDR option. For details on the ADDR option, see Using Local
Administrative (Craft) Options on page 36.
Bad Router?
CAUSE: The phone cannot find a router based on the information in the DHCP
file for GIPADD.
RESOLUTION: Use static addressing to specify a router address, or change
administration on DHCP.
Call Error
CAUSE: The user was on a call when the connection to the gatekeeper went
down due to a network outage or a gatekeeper problem. The phone attempted to
automatically register with the same or another gatekeeper, but the responding
gatekeeper had no record of the call.
RESOLUTION: Wait for the call to end, and if the phone does not automatically
register, restart the phone.
Connecting...
CAUSE: The phone is attempting to establish a TCP connection with the call
server. A resource needed to establish the connection might not be available or
the 10 second buffer on switch-related actions might have expired.
RESOLUTION: Allow the phone to continue attempts to connect to TCP.
Contacting call
server...
CAUSE: The phone has rebooted successfully and is attempting to register with
the call server.
RESOLUTION: Allow the phone to continue.
DHCP: CONFLICT *
to program
CAUSE: At least one of the IP address offered by the DHCP server conflicts with
another address.
RESOLUTION: Review DHCP server administration to identify duplicate IP
address(es).
DHCPv6 Failure:
(with message)
CAUSE: The phone receives a reply message with a Status Code option that
contains a status-code of 1 which means UnspecFail or a reply in response to a
Renew or Rebind message with a Status Code option containing a status-code
value other than 0 that indicates Success or 5 which indicates UseMulticast.
RESOLUTION: In the first case, DHCPv6 will be restarted. If this message is the
result of a status-code value other than 1 or 5, IPADDV6 will be set to null; if
dual-stack operation is enabled the phone will also cease use of its IPv4 address
and IPADD will be set to null, and DHCP operation will proceed.
Discover
aaa.bbb.ccc.ddd
CAUSE: The phone is attempting to find Communication Manager.
RESOLUTION: Long display of this message implies failure of the
Communication Manager server or a network problem that an administrator must
fix. The administrator must ensure that there is network connectivity to
Communication Manager, user extension is defined, and the Communication
Manager server is up.
Discovering... CAUSE: The phone is attempting to find a Communication Manager.
RESOLUTION: Long display of this message implies failure of the
Communication Manager server or a network problem that an administrator must
fix. The administrator must ensure that there is network connectivity to
Table continues…
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 75
Comments on this document? infodev@avaya.com
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