Avaya 9608 - Page 76

Message Cause/Resolution
Communication Manager, user extension is defined, and the Communication
Manager server is up. The user can also press the RESET button for the phone
to reboot, but this will erase the stored credentials.
EEPROM error,
repair required
CAUSE: Application file was not downloaded or saved correctly.
RESOLUTION: The phone automatically resets and attempts to re-initialize.
Emergency Option
CAUSE: Incompatible emergency option.
RESOLUTION: This must not happen. Contact Avaya support.
Extension in Use
Extension in
use: <NNNN>
Press continue
to take over
this extension
Login|Continue
CAUSE: The call server detects an extension conflict with an existing set or
Softphone.
RESOLUTION: By pressing Continue, you can force the current phone to
register and thereby disconnect the other user. When Login is selected instead,
the phone re-prompts for entry of a different extension and password.
Finding
router...
CAUSE: This phone is proceeding through boot-up.
RESOLUTION: Allow the phone to continue.
Gatekeeper Error
CAUSE: The gatekeeper rejects the registration attempt for an unspecified
reason.
RESOLUTION: Review gatekeeper and call server administrations, including IP
network parameters.
Gateway Error
CAUSE: DEFINITY Release 8.4 does not have an H.323 station extension for
this phone.
RESOLUTION: On the station administration screen, ensure the DCP set being
aliased for this IP phone has an H.323 station extension administered, in
accordance with switch administration instructions. Since the 9600 Series IP
phones are not supported on DEFINITY Release 8.4, you must upgrade to a
release that supports these phones.
Incompatible
CAUSE: This release of the call server does not support the current version of
the IP phone.
RESOLUTION: Upgrade to the current version of Communication Manager (3.0
or greater) software.
Invalid file
CAUSE: The phone does not have sufficient room to store the downloaded file.
RESOLUTION: Verify that the proper filename is administered in the script file,
and the correct application file is located in the appropriate location on the HTTP
or HTTPS server.
IP address Error
CAUSE: The gatekeeper reports an invalid IP address.
RESOLUTION: This must not happen. Contact Avaya support.
License Error
CAUSE: The call server does not support IP telephony.
RESOLUTION: Contact Avaya to upgrade your license.
Table continues…
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 76
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