Chapter 6: Troubleshooting
Troubleshooting
Related links
Resolving error conditions on page 69
Failure to hear DTMF tones on page 70
Correcting a power interruption on page 70
Using the VIEW procedure for troubleshooting on page 70
Installation error and status messages on page 74
Operational errors and status messages on page 78
LLDP Troubleshooting on page 83
LLDP setup and troubleshooting steps on page 84
SLA Mon
™
agent on page 86
Secure Shell Support on page 86
Resolving error conditions
About this task
Installers can troubleshoot problems before seeking assistance from the system or LAN
administrator in four areas:
Procedure
1. Check both the power and Ethernet wiring for the following conditions:
• Check whether all components are plugged in correctly.
• Check LAN connectivity in both directions to all servers - DHCP, HTTP, HTTPS,
DEFINITY
®
/MultiVantage
™
.
• If the deskphone is powered from the LAN, ensure that the LAN is properly administered
and is compliant with IEEE 802.3af.
2. If you use static addressing:
• Use the VIEW option to find the names of the files being used and verify that these
filenames match those on the HTTP/HTTPS server. For more information, see
Using the
VIEW craft procedure for troubleshooting on page 70. Check the Avaya Support site at
www.support.avaya.com to verify whether the correct files are being used.
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 69
Comments on this document? infodev@avaya.com
To Next Page
Loading...
