Message Cause/Resolution
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Undefined Error
CAUSE: The call server has rejected registration for an unspecified reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Updating: DO NOT
UNPLUG THE phone
CAUSE: The phone is updating its software image.
RESOLUTION: The phone update process must be continued.
Waiting for LLDP
CAUSE: No File Server or Call Server has been administered, so the phone is
expecting to get the missing data through LLDP.
RESOLUTION: Administer the missing data by one of the following methods:
Statically, dynamically in DHCP, in the 46xxsettings file for Call Server addresses,
or by LLDP. For more information, see LLDP Troubleshooting on page 83.
Wrong Set Type
CAUSE: The call server does not recognize the set type.
RESOLUTION: Ensure the call server is properly administered to register a
compatible phone for the IP address and extension.
Related links
Troubleshooting on page 69
Operational errors and status messages
The following table identifies some of the possible operational problems that might be encountered
after successful 9600 Series IP phone installation. The user guide for a specific phone model also
contains troubleshooting for users having problems with specific IP phone applications. Most of
the problems reported by phone users are LAN-based, where Quality of Service, server
administration, and other issues can impact end-user perception of IP phone performance.
Table 4: Operational error conditions for 9600 Series IP Phones
Condition
Cause/Resolution
The phone continually reboots, or reboots
continuously about every 15 minutes.
CAUSE: The phone cannot find the HTTP/HTTPS
server and/or call server.
RESOLUTION: Ensure that MCIPADD is administered
either manually or through DHCP or HTTP, as
appropriate. Alternately, this might be a firmware fault
because the MAC address in memory is corrupted; in
this case, you must return the phone to Avaya for
repair.
The message light on the phone turns on and off
intermittently, but the phone never registers.
CAUSE: This is a hardware fault.
RESOLUTION: You must return the phone to Avaya
for repair.
Table continues…
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 78
Comments on this document? infodev@avaya.com
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