Name System Value Format
Voice Language File NVVOXFILE Language file (NVVOXFILE)
designated for voice-initiated
dialing. Not applicable for software
Release 6.0.
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Troubleshooting on page 69
Installation error and status messages
9600 Series IP phones display messages in the currently selected language or in the language
specified by the LANGSYS parameter value, if the phone is logged off. If English is not the
selected language, the phone displays messages in English only when the message are
associated with local procedures, for example, MUTE VIEW.
The phone displays most of the messages for only about 30 seconds, and then the phone is reset.
The most common exception is Extension in Use, display more than 30 seconds and which
remains until you perform any further action on the phone.
Note:
For VPN-related error and status messages, see the VPN Setup Guide for 9600 Series IP
Telephones, 16-602968.
Table 3: Possible error and status messages during installation of 9600 Series IP phones
Message
Cause/Resolution
802.1X Failure
CAUSE: Incorrect credentials provided for authentication or credentials not
provided at all.
RESOLUTION: Follow the display prompts and reenter the 802.1X ID and
password.
IPv4 or IPv6
address Conflict
CAUSE: The phone has detected an IP address conflict.
RESOLUTION: Verify administration settings to identify duplicate IP addresses.
Authentication
Error
CAUSE: The call server does not recognize the extension entered.
RESOLUTION: Confirm the extension is correct and is correctly administered on
the switch. Then try registration again, and enter the extension accurately.
Bad FileSv
address
CAUSE: The HTTP/HTTPS server IP address in the IP phone’s memory is all
zeroes.
RESOLUTION: Depending on the specific requirements of your network, this
may not be an error. If appropriate, either administer the DHCP server with the
proper address of the HTTP/HTTPS server, or administer the phone locally using
Table continues…
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 74
Comments on this document? infodev@avaya.com
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