Condition Cause/Resolution
the button module’s
buttons,
AND the user has tried
using the Personalize
Labels option on the
phone.
CAUSE: The user pressed the button module button
to indicate which button to relabel.
RESOLUTION: The user should use the list displayed
on the phone, scroll to highlight the desired button
label, and press either OK or the corresponding line
button.
The user reports
inability to gain
access to Contacts or
backed-up Call Log
entries, or user
options.
AND the user is
registered via a USB
login.
CAUSE: The phone is working as designed.
RESOLUTION: Remove the USB device and log in
locally.
The user reports that
pressing My Pictures
causes the default
Avaya or
administered custom
screensaver to
appear.
AND the user is
registered via a USB
login.
CAUSE: One or more files in the USB pictures
directory are not in proper .jpg format or are too large
for the given phone to display.
RESOLUTION: Check the file format and verify that
height/width limits as specified in the User Guide are
followed.
Touchscreen phones only. User gets Could Not
Access Internet Service message from the World
Clock or Weather application.
CAUSE: WMLPROXY and or WMLPORT have not
been properly administered.
RESOLUTION: Administer the missing data in the
46xxsettings file.
For more information on the settings file, see the
Administering 9608/9608G/9611G/9621G/9641G/
9641GS IP Deskphones H.323.
Related links
Troubleshooting on page 69
LLDP Troubleshooting
If the Waiting for LLDP message appears for more than a few seconds, the message generally
indicates a problem with getting a value for the call server IP address. This error can occur due to
incorrect settings in script files or in the way the network is configured.
On booting, the phone must obtain a valid IP address for the call cerver. The phone can obtain the
value, known as MCIPADD, from several sources:
• A static or manually programmed address on the phone.
• The 46xxsettings.txt file MCIPADD setting.
• A DHCP offer using option 242 that includes the MCIPADD setting.
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 83
Comments on this document? infodev@avaya.com
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