Condition Cause/Resolution
The system ignores
some settings in the
settings file while
other settings are
being used properly,
AND the setting being
ignored is one or more of
the AGC settings.
CAUSE: The user changed the AGC settings, which
were placed in the backup or restore file of the user.
RESOLUTION: The user can reset the AGC values
back to the required settings, or the backup file can be
edited to delete the custom AGC settings.
Telephone power is interrupted while the phone is
saving the application file and the HTTP/HTTPS
application stops responding.
CAUSE: The HTTP or HTTPS server stops
responding if power is interrupted while a phone is
saving the application file.
RESOLUTION: Restart the phone
The user indicates an application or option is not
available.
CAUSE: The 46xxsettings script file is not pointed to
accurately, or is not properly administered to allow the
application.
RESOLUTION: Verify that the 46xxsettings script file
is properly specified for your system, verify that the file
server is UNIX or LINUX, and verify the extension.
Then verify that all the relevant parameters indicated
in Chapter 7 of the Administering 9608/9608G/9611G/
9621G/9641G/9641GS IP Deskphones H.323, are
accurately specified in the 46xxsettings file.
User data disappeared when the user logged out
of one phone and logged in to another phone.
CAUSE: The second phone is unable to gain access
to the backup file.
RESOLUTION: Verify that the first phone creates a
backup file.
Verify whether appropriate administration was done in
accordance with Chapter 7 of the Administering
9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323. Then verify that the second
phone is administered to retrieve data from the same
location as the first phone.
Then verify that all the relevant parameters indicated
in Chapter 7 of the Administering 9608/9608G/9611G/
9621G/9641G/9641GS IP Deskphones H.323, are
accurately specified in the 46xxsettings file.
Finally, verify that the HTTP and HTTPS server on
which the backup file is located is operational and
accessible from the second phone.
The user reports that button module buttons are
not labeled properly.
CAUSE: Improper administration on the call server.
RESOLUTION: Verify correct administration.
The user reports that
personalized labels
cannot be placed on
AND the user has tried
using the Program AD
button feature.
CAUSE: Improper administration on the call server.
RESOLUTION: Verify correct administration.
Table continues…
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 82
Comments on this document? infodev@avaya.com
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