Avaya 9608 - Page 81

Condition Cause/Resolution
The phone works properly, but you cannot hear
incoming DTMF tones.
CAUSE: Call server suppresses sidetone DTMF.
RESOLUTION: After completing call server
administration, enable On-Hook Dialing on the
Change-System-Parameters screen. If the user has
enabled Hands-Free Answer (HFA), answers a call
using the Speaker, switches to the handset, and
presses dialpad buttons, the phone does not transmit
DTMF tones. Disable HFA to hear DTMF tones.
Hands-Free Answer (HFA) is administered but
the phone did not automatically answer a call.
CAUSE: HFA only works if the phone is idle. The
phone ignores a second call if a call, including the
ringing tone is in progress.
RESOLUTION: None.
The phone does not use and ignores the HTTP or
HTTPS script file and settings file.
CAUSE: The system value AUTH is set to 1 which
indicates that HTTPS is required but no valid address
is specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or enter a
valid address for TLSSRVR.
The HTTP or HTTPS
script file is ignored or
not used by the
phone,
AND the HTTP or
HTTPS server is a
LINUX or UNIX system.
CAUSE: The phone expects lines of the script file to
terminate with a <Carriage Return> <Line
Feed>. Some UNIX applications only terminate lines
with <Line Feed>. Editing the script file with a UNIX-
based editor can strip a<Carriage Return> from
the file. Doing so causes the entire file to be treated
as a comment, and thus be ignored.
RESOLUTION: Edit the script file with a Windows
®
—
based editor, or another editor that does not strip out
the <Carriage Return>.
CAUSE: UNIX and LINUX systems use case-sensitive
addressing and file labels.
RESOLUTION: Verify the file names and path in the
script file are accurately specified.
AND phone
administration recently
changed.
CAUSE: The 96xxupgrade.txt file was edited
incorrectly, renamed, etc.
RESOLUTION: Download a clean copy of the
96xxupgrade.txt file from the Avaya support web site
at http://www.avaya.com/support, and do not edit or
rename the file. Customize or change only the
46xxsettings file as required. For more information,
see
Maintaining 9600 Series IP phones on page 57.
The system ignores some settings in the settings
file while other settings are being used properly.
CAUSE: Improper administration of settings file.
RESOLUTION: Verify that customized settings are
correctly spelled and formatted.
Table continues…
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 81
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