SLA Mon
™
agent
SLA Mon
™
technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The deskphones support SLA Mon
™
agent which works with a Avaya
Diagnostic Server (ADS). SLA Mon
™
server controls the the SLA Mon
™
agents to execute
advanced diagnostic functions, such as:
• Endpoint Diagnostics
- The ability to remotely control IP phones, to assist end users with IP Phone configuration
and troubleshooting.
- The ability to remotely generate single and bulk test calls between IP phones.
- The ability to remotely execute limited packet captures on IP phones to troubleshoot and
diagnose IP phone network traffic.
• Network Monitoring
- The ability to monitor multiple network segments for performance in terms of packet loss,
jitter, and delay.
- The ability to monitor hop-by-hop QoS markings for voice and video traffic.
Note:
The root trusted certificate used for the SLA Mon
™
server certificate must be added to the
trusted certificate list administered using TRUSTCERTS.
For example: SET TRUSTCERTS slamonRootCA.crt, rootCertRNAAD.cer
Related links
Troubleshooting on page 69
Secure Shell Support
The phone supports the Secure Shell (SSH) v2 protocol. The SSH protocol is a tool that the Avaya
services organization can use to remotely connect to IP deskphones to monitor, diagnose, or
debug deskphone performance. Because of the sensitive nature of remote access, you can
disable permission with the SSH_ALLOWED parameter.
The deskphone displays a security warning message at start of the session. You can specify your
own file using SSH_BANNER_FILE, or the deskphone will use the following default file:
This system is restricted solely to authorized users for legitimate
business purposes only. The actual or attempted unauthorized access,
use, or modification of this system is strictly prohibited.
Unauthorized users are subject to company disciplinary procedures and
or criminal and civil penalties under state, federal, or other
applicable domestic and foreign laws. The use of this system may be
monitored and recorded for administrative and security reasons. Anyone
accessing this system expressly consents to such monitoring and
recording, and is advised that if it reveals possible evidence of
Troubleshooting
March 2018 Installing and Maintaining Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP
Deskphones H.323 86
Comments on this document? infodev@avaya.com
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