Issue 2 July 2005 213
Chapter 12: Troubleshooting the Installation
Troubleshooting the Installation
This section will allow you to perform basic troubleshooting of the installation. If you are unable
to solve the problem after following the procedures in this chapter, please contact Avaya
Technical Support.
Table 35: Troubleshooting 1 of 3
Problem/Cause Suggested Solution
Switch does not power up
● AC power cord not
inserted or faulty
● Check that the AC power cord is
inserted correctly
● Replace the power cord
If the cord is inserted correctly, check that the AC power source is
working by connecting a different device in place of the C360.
● If that device works, refer to the next step.
● If that device does not work, check the AC power
● C360 AC power
supply not functioning
● Use an optional BUPS (Backup
Power Supply)
● Contact your local Avaya
distributor. The power supply is
not user-replaceable.
No data on 10/100 Mbps link
● Faulty cable ● Replace the cable
● Mis-configuration ● Use the show port CLI
command to show the port
parameters and check they are
compatible with the attached
device.
● Faulty NIC ● Replace the NIC
1 of 3
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