Avaya


Definity - Providing Emergency Access to the Operator

Using the features
54 DEFINITY ECS Console Operations
Procedures
If you work for a company that has more than one console or digital telephone,
but only one user must respond to emergency calls, the following occurs:
1. The
CRSS-ALERT button flashes and a continuous ring alerts the designated
consoles and digital telephones. The display shows the current crisis alert,
overwriting any current display.
2. One user pushes the
CRSS-ALERT button, turning off the ringing and clearing
the alert from all other stations.
3. The user records the crisis alert information.
4. The user pushes the
CRSS-ALERT button again and the lamp lights steady.
5. The user pushes the
CRSS-ALERT button a third time and the lamp turns off
and the display clears.
Providing emergency access to the operator
Your system manager can administer the switch to allow emergency access calls
to the attendant console operator.
Example
Linda Mahoney, Widgets, Inc. spokesperson, has just suffered from a heart attack.
Tom Roberts, who works nearby, calls the company’s emergency access to
attendant feature access code (FAC). As soon as the call is made, the following
information appears on Pat’s display:
She also hears a siren-like tone.
Feature name
Emergency Access to Attendant
a=Tom Roberts Ext 8345 00 in EMRG Q