Avaya


Definity - Split Swap

Using the features
50 DEFINITY ECS Console Operations
Procedures
To notify callers that the party they called is busy:
1. Press the
SPLIT button. The called party hears a call-waiting ringback tone.
2. Inform the caller that the called extension is busy, and that their call is
waiting to be answered.
3. Press the
RELEASE button.
4. One of the following options occurs:
■ The call automatically rings through when the busy line becomes
available.
■ If the line does not become available within the time preset by your
system manager, the call rings back to you. To try to transfer again,
repeat steps 1 through 3.
Split Swap
You can alternate between active and split calls by pressing the
SPLIT SWAP button.
This operation happens only if you have a split call and an active call, and both
calls are in the talking state. If you press the
SPLIT SWAP button during non-talking
states (for example, dialing, ringing states, and so forth), then the split swap
operation is denied. For outgoing trunk calls, the state of the trunk is considered to
be in talking state once the trunk is cut-through or the trunk answer supervision
timer times out.
The
SPLIT button lamp remains lit during the split swap operation and the SPLIT
button lamp flutters if the split swap operation is denied. The
SPLIT SWAP lamp
stays off during the split swap operation.
During the split swap operation, if you:
■ press the SPLIT button, then all parties are joined in conference and further
presses of the
SPLIT button or the SPLIT SWAP button are denied.
■ press the RELEASE button, then the active call and the split call are
connected.
■ press the HOLD button, then the active call and the split call are connected,
and the connected call is put on hold.
■ press the CANCEL button, then the active will drops and the split away party
joins with you as the active call.