Understanding the console layout
24 DEFINITY ECS Console Operations
Tones heard through handset or
headset
When you operate the console, you hear tones through the handset or headset that
can indicate progress or status of a call, or identify types of incoming calls.
Table 5 describes the tones available on your console.
Table 5. Ringing and tones descriptions
Tone name Pitch Frequency Meaning
Ringback Low 15 times a
minute
A transferred call comes back to the
console.
Special
Ringback
Low Single Calls are waiting to be answered.
Busy Low 60 times a
minute
The called extension is busy.
Fast Busy Low 120 times a
minute
A caller dialed an incorrect number
or called a phone that cannot be
called.
Confirmation n/a Three short
bursts
The operation requested (activated or
deactivated) is accepted.
Coverage n/a One short
burst
A call to one extension rings at a
different extension.
Dial Low Continuous
steady tone
A phone is ready to use.
Intercept On-Off,
high and
low
Siren-type
“Dee-Do”
A caller dialed a number incorrectly
or called a phone that cannot be
called.
Reorder Low 120 times a
minute
All trunks within a particular trunk
group are busy or that a requested
feature is not available.
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