Introduction
2 DEFINITY ECS Console Operations
NOTE:
This guide does not cover operations associated with Hospitality Services
and Automatic Call Distribution (ACD). Information on these features can
be found in the following documents:
■ GuestWorks and DEFINITY Enterprise Communications Server —
Hospitality Operations, 555-231-742 (R9), 555-233-755 (R8),
555-230-723 (R7 and earlier)
■ DEFINITY Enterprise Communications Server Generic 1,
Generic 3, and System 75 — Automatic Call Distribution (ACD)
Agent Instructions, 555-230-722
■ DEFINITY Enterprise Communications Server Generic 1,
Generic 3, and System 75 — Automatic Call Distribution (ACD)
Supervisor Instructions, 555-230-724
Conventions used in this document
■ Console buttons are shown as: CANCEL
■ Console lamps are shown as: Attd
■ Alphanumeric displays appear as:
Security measures
For detailed information on securing your systems from unauthorized use please
refer to BCS Products Security Handbook. This document addresses security
issues related to consoles including:
■ Procedures for console operators when they receive hangup or silence calls
■ Physical security
■ Class of service
■ Facility restriction levels and alternate facility restriction levels
■ Console operator-controlled phones
■ Rerouting calls to console operators
■ Changing barrier codes
■ Sending calls to console operators
■ Console operator-controlled remote access
■ Sending reports to console operators
a= TOM BROWN 3062
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