Using the features
36 DEFINITY ECS Console Operations
Handling multiple-party calls
This section describes features associated with connecting 2 to 5 callers on one
call. It includes:
■ ‘‘Connecting multiple callers’’
■ ‘‘Locking out the console operator’’ on page 37
■ ‘‘Recalling the console operator’’ on page 37
■ ‘‘Paging with deluxe voice paging’’ on page 38
Connecting multiple callers
You can connect up to five callers on a single call.
Example
Two bathtub distributors want identical contract upgrades with Widgets, Inc.
Company president Randy Foxworthy asks Pat to set up a conference call with
him, two sales representatives, and the two distributors. Pat uses the procedures
listed below to connect all five callers.
Feature name
Attendant Conference
Procedures
To place a conference call:
1. Call internal or external party number 1.
2. Press the
START button.
3. Call the internal or external party number 2.
4. Press the
SPLIT button. Both parties are connected.
5. Repeat steps 2 through 4 for additional parties.
6. Press the
HOLD button.
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