Operating the console
30 DEFINITY ECS Console Operations
Transferring calls to outside numbers
You may receive calls that you need to transfer to outside numbers from internal
callers or you may need to transfer one outside call to another outside number.
The process for both types of calls is the same.
To transfer a call to an outside number:
1. Press the lighted call appearance button.
2. Greet the caller.
3. Access an outgoing line by pressing an outside line button or by dialing an
outside line access code (many companies use 9 to access an outside line).
4. Select one of the following options:
■ Press the RELEASE button if the caller plans to complete the call.
or
■ Dial the desired party using the dialing keypad, then press the
R
ELEASE button as soon the call starts to ring.
or
■ Announce the call to the called party.
— If the called party accepts the call, press the R
ELEASE button.
— If the called party declines to talk to the caller, press the S
PLIT
button to reconnect to the caller. Tell the caller that the called
party was not available. Press the R
ELEASE button.
or
■ If the called party is busy or does not answer, press the CANCEL
button to reconnect with the caller. Tell the caller that the called
party was not available. Press the R
ELEASE button.
Exceptions:
Two conditions impact your ability to transfer callers to outside parties. You
cannot transfer calls to outside parties if:
■ All outside lines are busy.
■ The caller does not have calling privileges for the outside line requested.
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